How can I track my order?
You can track your order by logging into your account and checking the order status. Additionally, a tracking number will be provided in the shipping confirmation email.
What is the estimated delivery time for my order?
Delivery times vary based on your location. Typically, domestic orders take 3-5 business days, while international orders may take 7-14 business days.
Can I change my shipping address after placing an order?
Yes, you can update your shipping address by contacting us at support@hiopentoy.com as soon as possible after placing your order.
Do you offer expedited shipping options?
Yes, we offer expedited shipping at an additional cost. You can choose your preferred shipping method during the checkout process.
What should I do if my order is delayed or lost?
If your order is significantly delayed or lost, please contact our customer support team, and we will investigate the issue.
Can I return or exchange my sneakers if they don't fit?
Yes, we have a hassle-free return policy. You can return or exchange unworn sneakers within 30 days of receiving your order.
Are the colors of the sneakers accurate in the photos?
We strive to provide accurate color representation, but slight variations may occur due to monitor settings. Refer to product descriptions for additional details.
Do you restock sold-out items?
We restock popular styles based on demand. You can sign up for notifications to be informed when a specific product is back in stock.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. You can view the full list during the checkout process.
How can I apply a discount code to my order?
Enter your discount code in the designated field during checkout. The discount will be applied to your total before payment.
Can I modify or cancel my order after payment?
Once an order is placed, it cannot be modified or canceled. Please review your order carefully before completing the purchase.
Is my payment information secure?
Yes, we use industry-standard encryption to secure your payment information. Your data is protected and never stored on our servers.
Do you offer gift cards?
Yes, we offer gift cards of various denominations.
What is your return policy for defective products?
If you receive a defective product, please contact our customer support within 7 days of receiving the order. We will arrange a replacement or refund.
Are there any restocking fees for returns?
We do not charge restocking fees for returns. However, please review our return policy for specific details.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned items and verify their condition.
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HiOpenToy is dedicated to creating unique collectible toy experiences for young people around the world. We combine art with toys to meet the growing desire for personalized collections and cultural identity among the youth.

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